Three case studies from housing organisations provided inspiration for housing professionals at the CIH Midlands conference held on the 18-19th May at the Ramada, Sutton Coldfield. This year’s conference had a focused theme on demonstrating how housing professionals can continue to deliver excellent services in these challenging times. Our work within the housing sector has […]
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“Our decision to work with Investors in Excellence has already dividends. By applying clear processes, we‟ve been able significant cost savings across our business and we‟ve seen dramatic improvement in staff and customer satisfaction.” Louise Oakley, Head of Business Excellence, Orbit Heart of England Orbit Heart of England was established in 2008 following a merger […]
Synonymous with quality, it’s not surprising to learn that one of Midlands Excellence’s former award winners – manufacturing giant BMW – is a committed supporter of business excellence and the principles behind it. In 2006, BMW introduced VPS to its worldwide operations. An acronym for value added production system, this philosophy has had a major […]
The Midlands Way Annual Conference, Exhibition & Gala Dinner – Ramada Brimingham, Sutton Coldfield Investors in Excellence is once again supporting the CIH Midlands regional conference. Come along and meet the team at the exhibition. You will also see Julian Beaney around the conference as he is part of the organising committee and chairing some […]
Delivering excellent service to patients and staff. Division three, part of The Shrewsbury and Telford Hospital NHS Trust Employs1,400 people and with a annual operating budget of £66 million, the Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for half a million people in Shropshire, Telford and Wrekin […]
Justin is one of the most recognisable and trusted market commentators on television, radio, and in the press. Originally trained as a lawyer, he has observed the retail market industry for 20 years whilst at Barclay’s Stockbrokers and developed a unique understanding of the market’s roles and benefits for the private investor. On a regular […]
For many of us, excellence is something we aspire to, but in the case of Dr Roger Cliffe, former director of quality at Vodafone, it’s the foundation stone for everything he does. Dr Cliffe has been advocating the importance of business excellence for over 30 years and he’s long been a supporter of IiE. “Throughout […]
Justin is one of the most recognisable and trusted market commentators on television, radio, and in the press. Originally trained as a lawyer, he has observed the retail market industry for 20 years whilst at Barclay’s Stockbrokers and developed a unique understanding of the market’s roles and benefits for the private investor. Each week we […]
IiE has been supporting companies operating in business and professional services for over a decade. We have a wealth of experience at our fingertips, including a team who really understand the sector as almost half our team have a background in banking and financial services. This expertise means we really understand what’s needed to support […]
For almost two decades our chairman, Alan Jones OBE, has been an ambassador for excellence. Under his leadership, both G4S and TNT saw dramatically increased profits. Customer satisfaction also improved, along with quality, efficiency and productivity. According to Alan these successes wouldn’t have been achieved without investing in excellence and when it comes to GSL […]