Delivering excellent service to patients and staff.
Division three, part of The Shrewsbury and Telford Hospital NHS Trust Employs1,400 people and with a annual operating budget of £66 million, the Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for half a million people in Shropshire, Telford and Wrekin and mid Wales.
In 2008, the Trust‟s Support Services division embarked on a pilot project with Investors in Excellence (IiE). Since the Trust began its work with IiE it has been recognised as an Investor in Excellence and implemented a DMAIC process efficiency programme.
Benefits found through working with IiE:
- 6:1 return on investment.
- Annual cost saving of £75,000 identified within the logistics business unit as a result Six Sigma approaches.
- Annual cost saving of £40,000 achieved by staff, in particular managers, working more effectively.
Andrew Kent, Divisional General Manager who led the trust on its improvement journey commented:
“I wanted my division to be doing ordinary things extraordinarily well. IiE gave us the tools we needed to achieve this, wrapped up in a clear, easy-to-use framework. Since we’ve been working with the organisation, we’ve seen significant performance improvements and financial savings.”
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