A unique framework for improvement, providing forward-thinking organisations with a roadmap to achieve high performance and sustainable growth.
The Standard is used by organisations across the UK and internationally, helping them to deliver continuously-improving outcomes that are linked directly to their business goals.
Developed and refined over two decades, it consists of four key elements – Leading, Resourcing, Delivering and Achieving – which include a sharp focus on business processes and the engagement and satisfaction of people and customers.
The Elements are underpinned by Principles that help organisations to embed a culture of excellence and Indicators that guide improved performance.
- Improved all-round performance and productivity
- Sustainable growth
- Competitive advantage through a culture of excellence
- Cost reduction and increased efficiency
- Greater customer and people focus with increased satisfaction
How we work with you
- Focusing on What Matters Most to your organisation
- Uniting all members of your team behind a common framework
- Utilising proven improvement tools and techniques
- Providing training and expert support