“Our decision to work with Investors in Excellence has already dividends. By applying clear processes, we‟ve been able significant cost savings across our business and we‟ve seen dramatic improvement in staff and customer satisfaction.”
Louise Oakley, Head of Business Excellence, Orbit Heart of England
Orbit Heart of England was established in 2008 following a merger between Heart of England Housing & Care and Orbit Housing Association.
Part of The Orbit Group – one of the largest housing groups in the country – the organisation is dedicated to providing high quality, affordable homes to those in greatest need and it operates throughout the Midlands, employing over 600 people.
A recent review undertaken by Orbit to assess the impact of IiE improvement programmes has delivered some fantastic results.
Click below to read the full case study
