A unique framework for improvement, providing forward-thinking organisations with a roadmap to achieve high performance and sustainable growth.

The Standard is used by organisations across the UK and internationally, helping them to deliver continuously improving outcomes that are linked directly to their business goals.

Practical and progressive, the Standard covers all aspects of an organisation, regardless of size or sector.

Developed and refined over two decades, it consists of four key elements – Leading, Resourcing, Delivering and Achieving, which include a sharp focus on business processes and the engagement and satisfaction of people and customers.

The Elements are underpinned by Principles that help organisations to embed a culture of excellence and Indicators that guide improved performance.


  • Improved all-round performance and productivity
  • Sustainable growth
  • Competitive advantage through a culture of excellence
  • Cost reduction and increased efficiency
  • Greater customer and people focus with increased satisfaction

How we work with you

  • Focusing on What Matters Most to your organisation
  • Uniting all members of your team behind a common framework
  • Utilising proven improvement tools and techniques
  • Providing training and expert support
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