The Investors in Excellence Standard is a prestigious mark of excellence awarded to organisations that demonstrate a high standard of all-round business performance. It covers all key business areas including leadership, people and customer results – but its scope makes it a powerful improvement tool. Marian Mahoney, Governor of South Yorkshire, said: “The IiE Standard […]
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“Creating a Field Centre of Excellence is the vehicle to becoming No 1 for Field Services and Investors In Excellence will be supporting key aspects of the journey.” Chris Lovatt, Head of Field Operations Eon Field Operations is part of the wider Eon UK Customer Operations business and is based in Kingswinford, Dudley, West Midlands. […]
Whatever the problem, there will be a proven tool or technique to help. The question is which one do you select? We have the privilege to work with incredibly talented people across a wide range of industries and sectors and one of the most rewarding aspects of our work is helping them to chose which […]
The former chief executive of now defunct regional development agency Advantage West Midlands has taken up a new position north of the border. Mick Laverty will take up his new role as head of Glasgow-based The Student Loans Company in January. Mr Laverty will join SLC in December in succession to Ed Lester before formally taking […]
Which is most appropriate for 21st Century business? Excellence or Compliance – let the battle commence As part of the World Quality day events programme, IIE’s CEO, Ian Nield is defending ‘Excellence’ versus ‘Compliance’ in a debate being held at Birmingham City University on 21st November. The debate is part of an exciting programme including […]
Dean Walton, sustainability director of Investors in Excellence certified organisation the Alumet Group has won a prestigious Institute of Directors award – national Director of the Year. Dean has worked in the construction industry for 35 years, the last 19 with Alumet whose headquarters is at Southam in Warwickshire. Earlier this year he was named […]
“This is a key milestone for Viridian and differentiates our customer services from other housing associations in our sector. We have a real passion for excellence and are continuously striving to improve our customers’ experience.” Roy Morgan Head of Customer Services To mark National Customer Services Week, 1 – 5 October, colleagues and Viridian customers […]
IiE is delighted to announce the recent commitment of Mercian Housing (part of Circle) to achieving the Investors in Excellence Standard. The Investors in Excellence Standard is a prestigious mark of excellence awarded to those organisations that demonstrate a high standard of all-round business performance. It is a very testing Standard covering all key business […]
The Investors in Excellence Standard is a prestigious mark of excellence awarded to those organisations that demonstrate a high standard of all-round business performance. It is a very testing Standard covering all key business areas including leadership, people and customer results – but its scope makes it a powerful improvement tool. Danielle Williams, Operations Manager […]
Investors in Excellence is delighted to announce the recent commitment of Age Cymru Swansea Bay to achieving the Investors in Excellence Standard. The Investors in Excellence Standard is a prestigious mark of excellence awarded to those organisations that demonstrate a high standard of all-round business performance. It is a very testing Standard covering all key […]