Case Study: Inclusion Group - Investors in Excellence

“We are delighted to be recognised as an Investor in Excellence and with such a positive outcome. The Investors in Excellence Standard is a robust performance management framework and works well for us. It gives us that independent insight and demonstrates true continuous improvement, and an evidence base which we can confidently share externally”. – Neil Brown, Chief Executive, Inclusion Group.

“We aim high at Inclusion Group and are pleased to confirm our growth has been 10-fold. Continuing this highly prestigious certification demonstrates we operate to excellence principles every day. We are pleased to be a case study for IiE”.

“We began our Investors in Excellence (IiE) journey in 2016 and it has been a most positive experience, year on year, for everyone here at Inclusion Group”. Neil Brown, Chief Executive, Inclusion Group.

Using the holistic framework of the Investors in Excellence Standard (IiE Standard) our results have been phenomenal. We are delighted to be recognised as an Investor in Excellence and with such a positive outcome.

The Investors in Excellence Standard is a robust performance management framework and works well for us. It gives us that independent insight and demonstrates true continuous improvement, and an evidence base which we can confidently share externally.

Working collaboratively with IiE we have developed an aligned organisational structure, confidently monitoring, measuring, and managing with analytics and data, focusing on improving outcomes.

We are visionary, creative, and flexible in our approach to delivering our services in providing more specialist supported housing up and down the country, with our latest region now operating in Scotland.

The Standard is a robust performance management framework which works well for us. It gives us an evidence base which we can confidently share externally. It gives us that independent insight and demonstrates true continuous improvement.

Our core values of Excellence, Collaboration, Inclusive, Trust and Enterprise underpin everything, and we have a clear business purpose for everyone to follow. Leadership, and teams right across the organisation, operate with clear focus on excellence and success, working to SMARTER objectives aligned to performance and delivering exceptional outcomes for our clients.”

IiE Comment

Inclusion Group, formerly Inclusion Housing Limited, began the journey to excellence working in partnership with IiE in 2016 with social housing provision in two UK regions. The journey to excellence has included expansion and growth to six UK regions, a Group structure, four subsidiary companies, and a workforce increase.

Investors in Excellence MD and Programme Director Kevin Hart agrees “Year-on-year, Inclusion Group has consistently improved its excellence quotient rising at the start of 2024 firmly into the High performing band of organisational performance. Organisational performance improvement has been nothing short of impressive. It is clear that the major development since Inclusion Housing began the journey to excellence has been the strong and growing desire for excellence and business maturity against a period of changing working practices substantially due to the global pandemic, with the substantial degree of associated risk, and the challenges of growth without compromising on the quality of modern housing services.

The most significant changes include identification of the major strategic objectives for development, improvement, and growth, alignment of all business activities to these objectives, and optimal performance management utilising the IiE Standard against the Inclusion Group core values of ExCITE. It’s been a great pleasure to get to know them and work with them.

This achievement is an accolade of the business’ resourcefulness, resilience, and capability, and a definite testimony to the commitment of continuous improvement displayed by the team at all levels.Congratulations and thanks to each and every colleague across the Group for their continued hard work, commitment, and achievements.

Future focus stands them in good stead for delivering exceptional outcomes and we stand them up deservedly to be recognised as a case study of excellence”.

For more information on Investors in Excellence including their levels of organisational performance visit: Performance Improvement Specialists – Investors in Excellence

For more information on Inclusion Group visit: Home – Inclusion Group