Mercian Housing Association, part of the Circle Housing Group, has joined an elite group of organisations that have achieved a highly coveted international standard.
The Investors in Excellence is awarded to businesses that are able to demonstrate a commitment to continuous improvement and business performance.
Mercian, which owns and manages over 3,500 homes and employs over 80 staff across the West Midlands, has now joined the likes of DHL Supply Chain and Bombardier who have achieved the standard and can be held up as an example for others to follow.
Kevin Devlin, Managing Director said:
“We are committed to putting customers and our people at the heart of everything we do. I am immensely proud of everyone at Mercian for achieving this prestigious award which places our organisation alongside some of the country’s most influential organisations.”
Ian Nield, CEO of Investors in Excellence added:
“This is testament to an organisation that is clearly focused on delivering excellence to its customers and wider stakeholders. Well done to everyone involved and we look forward to working with you as your excellence journey continues”
Investors in Excellence works with public and private sector firms to make their businesses more effective and efficient, aiming to increase customer satisfaction and engage and motivate staff. Organisations are scored against five elements – leading, resourcing, delivering, achieving, and the most recent addition, what matters most.
Certification lasts for two years and is retained by a robust further submission and site visit every two years demonstrating continuous improvement.