The Property Management Accounts team within GVA has achieved the Investors in Excellence Standard.
This involved a rigorous review of their business practices and leadership. They are the first company in property management to achieve this recognition.
The IiE Standard is a framework for improvement and assessment for businesses committed to achieving all-round high performance. Achieving the standard creates a number of benefits for GVA:
*improved all-round financial performance
*cost reduction and increased efficiency
*greater customer and people focus, with increased satisfaction
*market differentiation secured through external recognition
“This is the culmination of an 18-month business plan rolled out in June 2011 following the successful growth of PMC in 2009 – 2011. The speed of growth resulted in the PMA team doubling in size to now service a huge £1.6 billion going through the client accounts each year. We needed to change our focus and that’s what our business plan did”.
“Gaining the Investors in Excellence Standard is an achievement that I’m proud to have been involved with, not just because I was part of the improvement group that supported the process but also because I can see the difference the business plan and becoming Investors in Excellence has made to us”.
Sharon Walton, Chief Operating Officer, Property Management Accounts.
“The Investors in Excellence award is the icing on the cake of two year’s hard work. Members of the Performance Improvement Group were invited to learn new skills to bring to the department and to help facilitate improvements. We were also able to find out how other areas of the department were working to drive forward excellent standards. Everyone in PMA helped gain the IiE Standard, even if they didn’t realise it. From new starters participating in the induction process and reviewing the individual team’s processes to established members of the team looking at the processes to standardise them”.
Melanie Chapman, Cashier Team Leader and Performance Improvement Group member.
“Taking part in the attainment of the accreditation has opened my eyes to many different functions and protocols of PMA and the wider business.
This insight has made me look at the business through different eyes, in a more strategic way, as it gave me an insight into the senior directors and how they manage opportunity and threat to our business. The whole process has united teams and cross-department relationships. I now know at least one individual in each of our departments within PMA, which proves a fantastic resource in my day-to-day working life. In particular, I believe all who volunteered to achieve the accreditation have benefited from the knowledge that has been brought to the table, from every department at job level within PM”.
Richard Evitts, Client Accountant and Performance Improvement Group member.
“The knowledge and tools we as a team have gained and filtered through to the wider team have been imperative to the growth, development and improvement within the department and will most certainly continue to be used”.
Debbie Beaton, Helpdesk Administrator and Member of the Performance Improvement Group.