Specialist Cateogry Awards Winners presented to six winning organisations

In front of 500 business leaders, six organisations fought off stiff competition to win an award in one of the prestigious Midlands Excellence Specialist Category Awards. Now in their fourth successful year, these awards recognise outstanding performance in the areas of Innovation, Excellence Champions, Lean Process, Customer Service and People Development. Speaking after the gala […]

Region’s top performers recognised at Midlands Excellence Awards Ceremony

Some of the region’s best-performing businesses are celebrating after scooping the top prizes at the prestigious Midlands Excellence Awards. Birmingham-based manufacturer Truflo Marine fought off stiff competition to take the main award for all-round excellent performance, with a further two organisations – ESOS ICT Division and Service Birmingham – being highly commended. Watched by 500 […]

Congratulations to East Midlands Housing Group for achieving the Investors in Excellence Standard

“The Investors in Excellence Standard has proved to be not just a framework for continuous improvement to help the whole group to track service improvements over time… but a catalyst for engaging staff in making a real difference to the services we deliver to our customers”  Chris Ashton, EMHA Managing Director East Midlands Housing Group […]

New case study from an Investor in Excellence: Bolton at Home – In pursuit of excellence

“Being an Investor in Excellence is an indicator to our customers, staff and partners of our on-going commitment to being the best organisation we can be.” Sarah Richards, Business Development Manager, Bolton at Home Bolton at Home was looking for a framework that would drive their organisation forward in a coordinated focussed manner. “Becoming a […]

Congratulations to WM Housing for achieving the Investors in Excellence Standard

“Using the Standard as a framework for excellence has been a very positive exercise for the Group. It has helped us to test our organisation against rigorous assessment criteria providing the assurance that mechanisms put in place by the Group are effective and robust as well as allowing us to see what else can be […]

Case Study: delivering excellent standards of service for customers

“Achieving the Investors in Excellence Standard is a sign that in these difficult times, we are still travelling in the right direction. Recognition as an Investor in Excellence shows our stakeholders that not only are we holding our ground with profit lines, but we are investing in the depot, our people and our customers” Lee […]

“This week – next year…” Justin Urquhart Stewart’s view on what lies ahead in 2012

Justin Urquhart Stewart is one of the most recognisable and trusted market commentators on television, radio and in the press. Originally trained as a lawyer he has observed the retail market industry for 20 years whilst in corporate banking and stockbroking, and has developed a unique understanding of the market’s roles and benefits for the […]

Congratulations to Walker Thompson for achieving re-certification of the Investors in Excellence Standard

“The Investors in Excellence Standard underpins the very core of our business. In our highly regulated operating framework it is essential that we commit to continuous improvement. It is simply not sufficient for us to stand still if we want to remain at the forefront of our sector.” Sherod Williams, Director, Walker Thompson pictured below […]

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