…TTC Group UK Plc have recently accomplished re-certification to the Investors in Excellence Standard.
The benefits at glance:
• Setting TTC Group apart from the competition.
• Identifying an opportunity for TTC Group to capture customer satisfaction and feedback.
One glimpse at the homepage of the TTC Group UK Plc website and it’s immediately obvious how serious they are about achieving excellence and attaining independent validation to provide irrefutable proof of their first class credentials: the Investors in Excellence logo is prominently positioned amongst an array of other accolades. TTC Group are the UK’s national specialists in driver education and, with their recent acquisition of Cycle Experience, they have further enhanced their status as the nation’s leaders in the field of road safety – whether you’re getting from A to B powered by an engine or your own two legs!
It’s not easy maintaining the highest of standards when you’re on a high growth trajectory but nothing less than exceptional performance is good enough for TTC Group. After all, they’re in the business of ‘Safer roads for everyone’ which means that compromising on quality in any shape or form is completely out of the question. “The Investors in Excellence Standard is steeped in our DNA”, as Des Morrision, Operations Director, puts it: “we are absolutely delighted to be recertified to the Standard as it really is part of our culture to be excellent”. It’s hardly surprising, then, that TTC Group have grown to become the UK’s largest supplier of driver education with their holistic approach not just to road safety, but also to continuous improvement. They engage with an average of 23,000 clients every month, providing a phenomenal total of 1.25 million (yes, million!) hours of training a year across 11 police forces nationwide. And that’s just the tip of the iceberg: TTC Group also engage with a number of corporate partners in the context of workplace road safety, and they run the drink drive rehabilitation scheme as well – a course they first pioneered in the 1990s.
Their passion to ensure ‘Safer roads for everyone’, whether you’re driving, cycling, or even walking, goes hand in hand with their pride in delivering excellent customer service. Already identified as an area of considerable strength when TTC Group were first certified to the Investors in Excellence Standard, the company’s champions of continuous improvement were keen to ensure their customer service excelled itself once again when the time came for recertification. Friendly feedback from the IiE team encouraged TTC Group’s ‘Working Party’ – the small, cross-functional, multi-level team of continuous improvement champions – to formalise how the company captured customer feedback on an annual basis. Net Promoter Score was subsequently selected as the best means of doing just that and TTC Group have been delighted not just by the large number of loyal customers reflected by this particular customer satisfaction diagnostic, but also by the business intelligence it provides by inviting customers to reflect back further areas of improvement for the future.
Without a doubt, TTC Group is driven to excel and we are as thrilled by their recertification to the Investors in Excellence Standard as they are. If you’re inspired by their achievements and their enthusiasm and you’d like to find out more about the range of products and services we offer to enable our clients to excel, please don’t hesitate to get in touch.
To find out more about the Investors in Excellence Standard call the team on +44 (0)1564 711004 or request a call back.